Where to ask questions

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All deputies are added as authors on the community team blog, make.wordpress.org/community. In general, posting etiquette/protocol can be described simply as, “Post to the blog if it’s something all the deputies should know (or if you’re asking a question that would benefit all deputies to know the answer), and if it’s a sensitive situation, be thoughtful with your language.” Some people wonder if they are allowed to post certain things, or what things are appropriate, or which things belong on the blog vs. in Slack or Help Scout. This page is intended to answer these questions.

It’s perfectly OK not to know an answer when someone from the community asks a question. When this happens, the best response is usually, “I don’t know, but let’s find out.”

There’s a policy I’m not sure about.

  1. Ask the question in the #community-team channel in Slack.
  2. If no one there has an answer, post your question as a new blog post on make.wordpress.org/community.
  3. If someone in Slack DOES have the answer, and there is no documentation on the policy, post to make.wordpress.org/community, summarizing the policy in question as you know it, and suggest we confirm this is correct and add it to the handbook.
  4. If someone in Slack DOES have the answer, and there is already documentation that you just overlooked, no need to post about it.

There’s something odd/awkward/unpleasant going on with a specific WordCamp or meetup.

When weird stuff is going on, it’s a good idea for all the deputies to know about it, so no one talks at cross-purposes. These things should be included in the weekly update comments on make.wordpress.org/community, but if it’s something big that needs a decision from the group, go ahead and write a new post about it. Be respectful but specific in the language you use to describe the issue — vague allusions won’t help anyone understand what’s going on.

I want to know if a bill got paid.

Super Deputies have access to the payments dashboard, and can check the status there. If you have access, go ahead and check. If you don’t, ping a Super Deputy in Slack and one of them can check for you. If no one is in Slack, send an email to support@wordcamp.org.

 

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